SteelCore – Return & Refund Policy

At SteelCore, your satisfaction is our strength. If something isn’t right with your order, we’re here to help — no stress, no hassle.

✅ Eligibility for a Refund

You can request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and suitable for resale
🟢 The item arrived damaged or defective

🚫 Non-Refundable Items

We’re unable to accept returns for:

❌ Used or worn fitness gear
❌ Items damaged due to misuse, improper installation, or rough handling
❌ Final sale, clearance, or discounted items marked as non-returnable

📝 How to Request a Return

To start a return, please contact us with:

📦 Your order number
🗒 A brief description of the issue
📸 Clear photos of the product and packaging (if applicable)

Our support team will guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
We’ll evaluate your request and may ask for additional details.

2. Return Instructions
If approved, we’ll send you the return address and packaging guidelines.
📦 Return shipping is your responsibility unless we shipped the wrong or defective item.

3. Refund Issuance
Once we receive and inspect your return, a refund will be processed back to your original payment method.
⏳ Processing time: 5–7 business days (depending on your bank or provider)

📌 Important Notes

  • Returned items must be in original condition and packaging

  • Shipping fees are non-refundable (unless due to our error)

  • We may decline returns that do not meet our policy

  • Suspicious or repeated return activity may result in account review

💬 Need Help?

We’re here to power your journey. If you have any questions, just reach out through our Contact Us page — we’ve got your back!