SteelCore – Terms & Conditions

Welcome to SteelCore! By browsing or shopping on our website, you agree to the following Terms & Conditions. Please review them carefully before placing your order.

1. Definitions

  • Cooling-off Period: You may cancel your order within 14 days without providing a reason.

  • Consumer: A person purchasing for personal (non-commercial) use.

  • Distance Contract: A sale made remotely, such as online.

  • Durable Medium: A method of storing information unchanged (e.g., email).

  • Right of Withdrawal: Your legal right to cancel an order within 14 days of receiving it.

2. Applicability

These Terms apply to all purchases made through the SteelCore website. By ordering, you agree to these Terms. In case of conflict with local consumer laws, the more favorable version will apply.

3. Company Information

  • Business Name: COMMERZA LIMITED

  • Registered Address: RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK
    HONG KONG

  • Registration Number: 78348987

4. Our Offer

We promise to:

  • Provide accurate product descriptions and images

  • Clearly display pricing, including applicable taxes and shipping

  • Offer products subject to availability — offers may change or be withdrawn

5. Order Process

  • A contract is created once your payment is successfully completed

  • You’ll receive an email confirmation after your order

  • All payments are securely encrypted

  • We reserve the right to cancel orders due to errors or suspected fraud

6. Right of Withdrawal

  • You may cancel your order within 14 days of receiving your items

  • Contact us via email to start the return process

  • Items must be unused and in original packaging

  • Refunds are processed within 14 days after we receive the returned goods

7. Returns & Refunds

  • Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect

  • Refunds will be issued to your original payment method

  • Used or damaged products (unless due to our error) are not eligible for return

8. Pricing

  • All prices are in USD

  • Discounts and promotions apply for specific timeframes only

  • We may correct pricing errors at any time

  • International buyers are responsible for local customs duties or taxes

9. Product Quality & Warranty

  • All items are carefully inspected before shipping

  • Notify us within 14 days if an item arrives damaged or faulty

  • Warranty does not cover misuse, improper assembly, or unauthorized modifications

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout

  • Standard delivery is within 30 days unless otherwise stated

  • You’ll be notified of any unexpected delays

  • If an item becomes unavailable, we may offer a replacement or full refund

11. Payments

  • Full payment is required at the time of order

  • We accept major debit/credit cards, PayPal, and secure payment gateways

  • Please report any billing issues promptly for resolution

12. Complaints & Support

  • Contact us within 7 days of receiving your order if you have concerns

  • We aim to respond within 14 business days

  • Valid issues may lead to a refund, replacement, or repair

13. Dispute Resolution

We’re committed to resolving concerns fairly and promptly. If needed, disputes may be escalated to an independent resolution body.

14. Force Majeure

SteelCore is not liable for delays due to events beyond our control, such as natural disasters, strikes, or technical failures.

15. Governing Law

These Terms are governed by U.S. law unless local laws offer you better consumer protection.

16. Updates to Terms

We may update these Terms periodically. The most current version will always be available on our website.